Copyright is hard: the CILIP Copyright Conference 2017

Yes, it's official, read all about it, etc.; copyright is hard. Like we didn't know! But it seems to be one of those things people secretly know but dare not admit, especially not at a copyright conference...until now! I think this was my favourite moment of the conference: when Ronan Deazley said these words. And … Continue reading Copyright is hard: the CILIP Copyright Conference 2017

RDA in a Day

Last week I went to CILIP HQ in London to attend 'RDA in a Day'. The course leader was Alan Danskin, who is Metadata Standards Manager at the British Library. We started off with a brief introduction to FRBRĀ - Functional Requirements for Bibliographic Records. As you may remember (not really), I had my first introduction … Continue reading RDA in a Day

Thing 7: Face-to-face networks and professional organisations

I'm a chartered member of CILIP andĀ  a member of the South Eastern branch (by default), but I'm afraid to say I've never been to any of their meetings. Perhaps this is something I should get more involved in. I'm also a member of the CILIP Cataloguing and Indexing group and the Universities, Colleges and … Continue reading Thing 7: Face-to-face networks and professional organisations

Creating a customer focused environment in the academic sector

I went on a CILIP training course last week, the title of which is above. The main objectives of the course were as follows: To understand what outstanding customer service is and why it is important To understand and predict customer needs To create a plan to involve customers To learn how to communicate effectively … Continue reading Creating a customer focused environment in the academic sector