“I have 100 reads therefore I am”*: ‘Academic’ social media

This post explores academics’ relationships with ‘academic social media’; specifically with regards to the marketization of HE in the UK, audit culture, gamification, and open access. Academic social media can be defined as social media sites aimed at academic staff working in higher education, particularly in research. These sites encourage their users to share work … Continue reading “I have 100 reads therefore I am”*: ‘Academic’ social media

Technology, digital capabilities and the language of change

This talk by David Walker, Head of Technology Enhanced Learning at the University of Sussex, was the first in our series of Learning and Research Support (LRS) Seminars. The premise of David's talk was that the language we use to describe, implement and travel through change does not reflect the (difficult) reality of how it … Continue reading Technology, digital capabilities and the language of change

Creating a customer focused environment in the academic sector

I went on a CILIP training course last week, the title of which is above. The main objectives of the course were as follows: To understand what outstanding customer service is and why it is important To understand and predict customer needs To create a plan to involve customers To learn how to communicate effectively … Continue reading Creating a customer focused environment in the academic sector